Getting Started
How ACT 2 Health works, who it is for, what the assessment involves, and what to expect once you start.
30 questions answered
What is ACT 2 Health?
- ACT 2 Health is a clinician-led telehealth service for adults in midlife, focused on metabolic health, hormone optimization, peptide therapy and longevity care. Licensed physicians review your history and your biomarkers, then build a plan around what the measurements show rather than around a standard protocol. Everything runs online, and a treatment is prescribed only when a licensed clinician determines it is medically appropriate.
- How ACT 2 works
Who is ACT 2 Health for?
- ACT 2 Health is for adults — men and women — in their forties, fifties and beyond who want measured, clinician-guided support for energy, weight, hormones, recovery and healthy aging. It is built around the changes that arrive in midlife rather than around general primary care, and the entry points differ by sex because the questions do: see For Women and For Men. It is not a service for children, and it does not provide urgent or emergency care.
- All treatments
How does ACT 2 Health work?
- ACT 2 Health works in five steps: a short online assessment, review by a licensed clinician who orders baseline lab work where appropriate, a plan built around your biomarkers and goals, delivery of any approved treatment to your door, and follow-ups with repeat labs so the plan can be adjusted over time. The order is the point — measurement comes before any prescribing decision. Care is designed to be continuous rather than a single transaction.
- How ACT 2 works
How long does the ACT 2 assessment take?
- The ACT 2 Health assessment is a short set of questions about your symptoms, health history and goals, and most people finish it in a few minutes. It is confidential, it costs nothing, and completing it does not commit you to treatment. A licensed clinician reads what you submit before anything is recommended.
- How ACT 2 works
What happens after I finish the assessment?
- A licensed clinician reviews your ACT 2 Health assessment and decides what comes next, which often means ordering baseline lab work before recommending anything. If a treatment is appropriate, you receive a plan that names the treatment, the reasoning behind it and the price before you commit to anything. If nothing is appropriate, the clinician tells you that instead.
- How ACT 2 works
Who makes the clinical decisions at ACT 2?
- Licensed physicians make every clinical decision at ACT 2 Health — what to test, what to prescribe, how to adjust it and when to stop. Medical services are provided by licensed healthcare professionals practicing through an independent professional entity, and each is licensed in the state where the patient is located. Their names, credentials and backgrounds are published rather than hidden behind a brand.
- Our physicians
Will I actually speak to a doctor?
- Yes. Visits at ACT 2 Health are a live phone or video call with a clinician, not a form that returns a prescription. The written assessment comes first so the clinician arrives with your history already in front of them, and follow-up visits work the same way.
- Our physicians
How do I know if I am eligible?
- Eligibility at ACT 2 Health is determined by a licensed clinician from your assessment, your health history and, in most cases, your lab results — not from a checklist you can score yourself. The assessment is free and carries no obligation, so it is the fastest way to find out. Eligibility is decided treatment by treatment, which means being ruled out for one thing does not rule out everything.
- How ACT 2 works
What would make someone ineligible for treatment?
- Certain medical conditions, some existing medications, pregnancy or breastfeeding, and histories that call for hands-on evaluation can make a given treatment inappropriate, and the specifics differ for every treatment. A clinician may also decline, delay or modify treatment when required lab work, monitoring or follow-up is not available. This is why a complete health history matters: an incomplete one makes the assessment unreliable.
- Safety and side effects
Is everything done online?
- Almost everything at ACT 2 Health is online — the assessment, the clinician visit, your plan, follow-ups and messaging all happen remotely, and prescriptions ship to your door. The exception is blood work, which needs an in-person draw. There are no waiting rooms and no requirement to take a morning off work.
- Lab testing
Do I ever have to go anywhere in person?
- Only for blood work. ACT 2 Health visits are conducted by phone or video, but if your plan calls for labs you visit a local patient service center for the draw and the results come back to your clinician electronically. If you already have recent bloodwork from your own physician, you can upload it instead.
- Lab testing
Which states does ACT 2 Health serve?
- ACT 2 Health serves all 50 states by telemedicine, with care delivered by a clinician licensed in the state where you are physically located. Laboratory testing is the one exception: it is not currently available in New York, New Jersey or Rhode Island, because those states regulate direct-to-consumer lab ordering more tightly. Clinical care is still available there.
- States we serve
Do I see the same doctor wherever I live?
- Not necessarily. A clinician must hold a license in the state where you are physically located at the time of the visit, so which ACT 2 Health physician you see depends on where you are, and all of them work to the same protocols. The state you are physically in governs the visit, so if you will be traveling when one is scheduled, tell the care team in advance and they can arrange a clinician licensed there.
- States we serve
What happens if I move to another state?
- Tell the ACT 2 Health care team. Your records move with you, but your care may transfer to a clinician licensed in your new state, and there is no charge for that transfer. Service availability differs slightly by state — lab testing in particular — so it is worth checking before you move.
- States we serve
Can I use ACT 2 Health if I live outside the United States?
- No. ACT 2 Health clinicians are licensed in the United States and can treat only patients who are physically located in a US state at the time of the visit. Citizenship does not change this — the rule follows where you physically are, not what passport you hold.
- States we serve
Do I need a referral to start with ACT 2?
- No referral is needed to start with ACT 2 Health — you begin the online assessment yourself, and a clinician reviews it and decides what testing or treatment is appropriate. If something falls outside what telehealth can safely manage, the clinician will say what kind of in-person care to seek instead. Bringing recent results from your own doctor is helpful but not required.
- How ACT 2 works
What does ongoing care at ACT 2 Health include?
- Ongoing care at ACT 2 Health includes clinician review, a plan built from your biomarkers, repeat lab work on a defined cadence, follow-up visits and adjustments to your treatment over time. It is structured as continuous care rather than a one-time prescription, which is what makes the tuning possible. What each program and lab panel costs is published openly before you start.
- Pricing
How are prescriptions written at ACT 2?
- A licensed physician writes each ACT 2 Health prescription for you specifically, after reviewing your history and, where appropriate, your lab results, and sends it to a licensed, quality-controlled pharmacy to dispense. Several ACT 2 treatments are compounded preparations. Compounded medications are not FDA-approved, are not reviewed by the FDA for safety or effectiveness, and are not equivalent to or interchangeable with any branded product.
- All treatments
How is my treatment delivered?
- Approved ACT 2 Health treatments ship discreetly from licensed, quality-controlled pharmacies to the address you give, with written guidance on how to use and store them. The dispensing pharmacy may provide its own instructions, shipping terms and patient counseling alongside your clinician's directions. Medication is prescribed for you alone and should not be shared or transferred.
- How ACT 2 works
How quickly does all of this happen?
- The ACT 2 Health assessment takes a few minutes; how long the rest takes depends mainly on whether lab work is needed, since a blood draw and results have to come back before a clinician can finalize a plan. Treatments that do not require new labs move faster than ones that do. ACT 2 Health does not publish a guaranteed turnaround, because the honest answer varies with visit scheduling, lab timing and what your results show.
- How ACT 2 works
What happens at a follow-up?
- At an ACT 2 Health follow-up, a clinician reviews how you have responded, repeats the relevant lab markers, and then continues, adjusts or stops the treatment based on what those markers and your symptoms show. Follow-ups are where side effects get caught early and where a plan that is not working gets changed. The cadence depends on the treatment you are on.
- How ACT 2 works
How do I reach my clinician after I start?
- Members reach their ACT 2 Health care team through the secure messaging in their patient account, and general or pre-treatment questions can go through Contact. Raise side effects when they happen rather than waiting for the next scheduled follow-up — earlier is easier to act on. ACT 2 Health is not an emergency service, so severe or rapidly worsening symptoms need 911 or an emergency department instead.
- Contact us
Can I change my treatment later?
- Yes. ACT 2 Health plans are reviewed and adjusted over time — the dose, the formulation or the treatment itself can change based on your labs, your response and your preferences. That adjustment is the purpose of ongoing care rather than an exception to it. Changes are made with your clinician, who decides what is clinically appropriate.
- How ACT 2 works
How do I stop treatment?
- Tell your ACT 2 Health clinician you want to stop, and they will advise whether the treatment can simply be discontinued or should be tapered, and what to expect afterward. Some treatments cause symptoms to return on stopping and some need a structured wind-down, which is why the conversation matters more than the cancellation. Participation is voluntary and you can withdraw at any time.
- Contact us
What happens if a treatment is not appropriate for me?
- The ACT 2 Health clinician declines it and explains why. Completing an assessment does not guarantee that a prescription will be offered, and you pay for a treatment only if a clinician determines it is appropriate and you decide to go ahead. Where a different route is better — another treatment, further testing, or in-person care — the clinician says so rather than leaving you without a next step.
- How ACT 2 works
Do I have to leave my own doctor to use ACT 2?
- No. ACT 2 Health complements a primary care relationship rather than replacing one, and it does not provide urgent care, emergency care or general primary care. Keeping your own physician matters clinically: treatments obtained outside that relationship often never reach your medical record, which is a real problem rather than an administrative one. Tell your regular doctor what you are taking.
- Our physicians
Can I use lab work from my own doctor?
- Often, yes — if you already have recent bloodwork from your own physician, you can upload it for your ACT 2 Health clinician to work from. Whether it is sufficient depends on how recent it is and whether it covers the markers the decision actually needs, so some additional testing may still be requested. This matters most in New York, New Jersey and Rhode Island, where ACT 2 cannot order lab testing directly.
- Lab testing
How is my health information protected?
- ACT 2 Health handles your health information under its Privacy Policy and Notice of Privacy Practices, which set out what is collected, how it is used and to whom it can be disclosed. Information created during your care may be shared with the clinicians, laboratories and pharmacies involved in providing it, as permitted by law. Electronic communication carries privacy and security risks even with reasonable safeguards, so using your own secure account and joining visits from a private place both help.
- Notice of Privacy Practices
Can ACT 2 help in a medical emergency?
- No. ACT 2 Health is not an emergency service — call 911 or go to the nearest emergency department for severe or rapidly worsening symptoms, including chest pain, difficulty breathing, loss of consciousness, signs of stroke, severe allergic reaction or suicidal thoughts. Do not use an online assessment, a website message, an email or a patient message for an emergency. Telehealth also cannot substitute for care that requires a physical examination or in-person treatment.
- Medical consent
This page is educational and is not medical advice. Treatments are available only to eligible patients following clinical evaluation and within applicable regulations. Individual results vary.